We deploy services from one computer to all your companies’ devices.

Professional IT Consultancy

Technical support customized to fit your needs

about us

Benefits

We provide IT Solutions!

Our structured Service Desk and Support can resolve issues according to the SLA’s commitment to our customers.

We have specialized personnel, equipment, software, and necessary processes to fullfill your needs.

Preventive Support

We constantly do preventive services to ensure the good functionality of the equipment

IT Field Support

Our Field Engineers perform corrective actions on-site.

Service Desk

Support from our specialized consultants in internal operational incidents.

Our process

Build a solution that conquers your problem, and delights your users.

1

IT Service Desk

Customer issue

SGT IT Solutions is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service.

It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime.

For 10 years and running,
it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.

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2

1st Level Support

Contact center (call support)
Remote PC connection (team viewer)

To enable us to assist you via remote support you will need to download our remote support utility which will give us access to your PC.

Please be advised by inviting one of our support engineers to provide you with remote support you may incur charges.You will be advised at the end of the call of the final charge.

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3

2nd Level Support

Enginering in site
Preventive maintenance
Enginering remote

The first line of actual onsite contact – Job titles such as Desktop Support, IT Technician, PC Engineer, Desktop Support Analyst.

Actual onsite support from the 2nd line is not always the case. Sometimes it is still a remote team with more specific knowledge then the Support Desk (1st line). This as I say is the first set of onsite personnel (normally), usually dealing with (not always) minor issues such as workstation problems, printer, scanner and peripheral issues that were not able to be resolved by the 1st Line Support

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Device as a Service (DaaS)

Our services are designed to fit your company’s needs and support your growth. Our offering is priced at a flat rate, allowing you to acquire all your devices (mobile, laptop or desktop) with a full support package without making a substantial initial investment.